hi70's Privacy Policy
Your personal information is of the highest importance to us. Learn transparently how hi70 collects, stores, and keeps your data secure.
This Privacy Policy ("Policy") applies to all users of the hi70 platform. When you use hi70's website, mobile version, or related services, you agree to the terms of this Policy. We give the highest priority to the privacy of users in Bangladesh and are always committed to protecting your personal information. If you have any questions or concerns, please contact us directly through the contact details provided below.
1 What Types of Information We Collect
When you register and use services on hi70, we may collect the following types of information:
- Identity Information: Your full name, date of birth, national ID or passport number (for age verification and identity confirmation).
- Contact Information: Email address and account details provided by the user.
- Financial Information: Details related to deposit and withdrawal transactions — however, we do not store full credentials for bKash, Nagad, Rocket, Upay, or bank accounts; third-party payment gateways process those securely.
- Device and Log Information: IP address, browser type, device operating system, session duration, and logs of activity carried out on the platform.
- Cookie and Tracking Data: Cookies and similar technologies are used to improve the website experience and to prevent fraud.
- Gaming Activity Information: Betting history, win and loss records, list of games used, and bonus usage details.
2 Purpose of Information Collection
The information we collect is used only for specific, transparent, and legitimate purposes:
- Account Management and Verification: For registration, age confirmation (meeting the 21+ age requirement), and identity verification.
- Financial Transaction Processing: For the accurate and secure management of deposits, withdrawals, and bonus payments.
- Customer Support: For 24/7 live chat support in Bengali and email support.
- Fraud and Abuse Prevention: To detect irregular activity and ensure the security of the platform.
- Ensuring Responsible Gaming: To identify patterns of excessive gambling and provide assistance to users.
- Legal Compliance: To comply with applicable laws and regulations and to provide required information to regulatory authorities.
- Platform Improvement: To analyse and improve service quality in order to enhance the user experience.
3 Information Storage and Security
hi70 follows industry-standard technologies and practices to protect your personal information:
- SSL Encryption: All information sent to and received from our platform is protected by SSL/TLS encryption, which guards your data against unauthorised access.
- Secure Servers: Your data is stored in secure data centres with strict physical and digital security measures in place.
- Access Controls: Only authorised staff who need access to fulfil their responsibilities can access your information.
- Password Protection: User passwords are stored in encrypted hash form and are never stored in plain readable form.
- Regular Security Reviews: The security of our systems is regularly audited, and if any vulnerabilities are identified, immediate action is taken.
Data Retention Period: Information for active accounts is retained for as long as the account remains active. Even after an account is closed, some information may be retained for as long as required to meet legal obligations.
4 Sharing Information with Third Parties
hi70 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:
- Payment Providers: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information needed to process financial transactions. These organisations also follow strict privacy rules.
- Technology Partners: Game software providers and technology service providers may receive the minimum information necessary to operate the services.
- Legal Authorities: Information may be provided in response to a court order, legal investigation, or valid request from a regulatory authority.
- Fraud Prevention Agencies: Information may be shared with relevant authorities in cases of irregular or fraudulent activity.
All information shared with third parties is protected by contractual confidentiality terms.
5 Cookie Policy
hi70 uses various types of cookies that make your browsing experience easier and more personalised:
- Essential Cookies: Essential for maintaining login sessions, managing security tokens, and the basic operation of the platform. These cannot be disabled.
- Performance Cookies: Used to analyse how quickly website pages load and how users navigate.
- Functional Cookies: Used to remember your preferred language, theme, or dashboard settings.
- Security Cookies: Used to detect fraudulent login attempts and account hijacking.
Most browsers provide the ability to control cookies. However, disabling cookies entirely may limit some features of the platform.
6 User Rights
As a user of hi70, you have the following rights over your own information:
- Right to Access: You can request a copy of the information we hold about you at any time.
- Right to Rectification: If there is any error in your information, you can request a correction.
- Right to Erasure: In certain circumstances (where there is no legal obligation to retain), you can request that your information be deleted.
- Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
- Right to Object: You can object to your information being used for marketing purposes.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
To exercise these rights, email [email protected] or contact us directly via live chat.
7 Protection of Children and Minors
hi70 strictly prohibits registration and use of services by anyone under the age of 21. To this end, we take the following steps:
- At the time of registration, an identity document or similar proof is requested for age verification.
- In cases of suspicion, transactions are suspended pending account verification.
- We do not knowingly collect or store any information about minors.
- If it becomes known that information about a minor has been collected in our system, it will be deleted immediately and the associated account will be closed.
8 International Data Transfers
hi70 uses a global technology infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. In such cases:
- We ensure that transferred information is always protected by equivalent security standards.
- Contractual data protection rules are followed for international data transfers with third parties.
- Industry-standard encryption for the protection of user information is always active.
9 Marketing and Communications
Based on the information provided at registration, hi70 may send you communications about relevant bonus offers, promotions, and platform updates:
- You can unsubscribe from marketing emails at any time.
- Service-related emails (account verification, transaction confirmations, etc.) will always be sent.
- We never send spam and do not sell your email address to third parties.
10 Steps in Case of a Security Breach
If a security breach occurs that may affect your information:
- We will notify affected users directly as quickly as possible.
- Transparent information about the nature of the incident, its impact, and the remedial steps taken will be provided.
- Relevant authorities will be notified where required.
- System security will be strengthened immediately to prevent recurrence.
If you have any security-related concerns, please let us know at [email protected].
11 Changes to the Policy
hi70 reserves the right to update this Privacy Policy from time to time. If any significant changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified by email in the case of important changes.
- Continued use of the platform after changes have been made will be considered as consent to the updated policy.
The latest version of the policy will always be available on this page. We recommend reviewing it regularly.
12 Third-Party Websites and Services
The hi70 platform sometimes embeds technology from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). In such cases:
- The respective providers' own privacy policies may apply.
- We are not responsible for the privacy practices of third parties.
- We recommend reviewing third-party policies before using their services.
Privacy-related questions?
If you have any questions about this policy or any requests regarding your information, please contact our support team. We are available 24/7 to help in Bengali.
Email: [email protected]